celestron starsense problems

Celestron StarSense Problem: Fix It Now!


The StarSense in Celestron telescope is an industry-leading technology. Especially when locating celestial bodies, it often faces several issues at different stages of the locating process.

So, how can we fix the Celestron StarSense problem?

Carefully align the telescope with the finder so that they are set up correctly. Please place the camera in the bracket and use proper eyepieces.  The StarSense app might have trouble pinpointing the correct object due to unoptimized camera control. Turn on the camera setup assistant.

Please let me know if you are still trying to get it right. We present you with an article on the problems and their possible fixes. Could you take a quick read to learn more about the StarSense app issues?

Fixing The Celestron StarSense Problems

The StarSense Explorer is a brilliant app developed to enhance user experience. It’s a great app for locating distant celestial objects. Unfortunately, the app faces various technical difficulties like all other great technologies. 

These problems can often be frustrating and require immediate fixing. Here are some of the issues and ways to fix them-

StarSense Failing To Locate Telescope

The StarSense app will get stuck in finding the telescope position. This will keep going on forever. You might get an error message from StarSense, saying it could not locate the telescope.

This problem might surface due to the inaccurate alignment of the telescope with the smartphone. Positioning the camera correctly will help StarSense locate the telescope.

Placing the telescope on an unstable viewing surface will make the operation easier for StarSense. Surfaces prone to vibration, like a soft lawn or wooden deck, will cause an error.

Finally, the app’s unoptimized and unattended camera control can cause this issue.


Start by aligning the smartphone to the telescope. Align the telescope’s red dot finder to an assigned object and use a 25mm eyepiece. Center the thing in the telescope by gently moving the tube until it’s centered.

Look in the finder and notice the red dot after the object is centered. If the red dot isn’t centered, move the finder until the red dot is centered. Make sure that the target is centered in both the finder and telescope. This will properly align the mark and eliminate the alignment problem in the Celestron.

Ensure your camera is properly positioned by placing it in the smartphone bracket. Remove any phone cover as it may prevent operation. After that, place the telescope on solid concrete surfaces, like cement, to avoid vibration. Turn ON the camera set-up assistant in the telescope app.

That’ll be enough for the telescope to pinpoint its location accurately.

Inaccurate Pointing and Auto Aligning

This is a tricky one that can happen due to multiple reasons. The StarSense app will give inaccurate pointing to objects in such cases. 

This problem can be blamed on the reasons above we’ve explained: improper alignment and incorrect camera positioning. But there are more reasons why this problem can surface.

Eyepieces of telescopes hugely impact the consistency of telescope pointing. 25mm eyepieces can be very limiting regarding having a wide field of vision. This isn’t enough for consistent pointing accuracy.


We recommend telescope eyepieces that are at least 32mm or above. This will significantly improve the pointing consistency of the telescope. 

We’ve picked some of the finest eyepieces for Celestron telescopes out there in the market-

Celestron X-Cel LX Series Eyepiece – 1.25-Inch 12mm 93424
Celestron X-Cel LX Series Eyepiece – 1.25-Inch 5mm 93421 Black

As instructed in the previous fix, could you try to align the telescope and the camera perfectly? Errors in such cases will lead to improper pointing.

AutoAlignment Error

This is a very unusual error with no particular known reason for the occurrence. The user will receive a message stating “Alignment error too large.” after a while of auto-aligning.


Could you make sure that you are using StarSense during the night? You can’t test the Starsense app during the day.

Restoring the StarSense to default settings might get you out of this problem. Go to Menu > Hand Control > Reset To Defaults and Menu > StarSense> Reset AIS Camera to do that.

Please look at the tech support team of StarSense for more information about this. It would be best to wait a few days for a Celestron rep to answer you.

Could you keep a log of your saved images from the telescope and send it to StarSense? This information will help Celestron to sort out the problem and help improve their product.

That’s all we have regarding the StarSense app. Follow the instruction mentioned above to dribble past the problems. If it persists, it might be because of a problem with your AVX mount. Inspect and fix them as soon as possible. That will help improve your exploring experience.


Question: Can I take pictures with StarSense?

Answer: Yes, it’s possible to capture pictures with StarSense. It’ll require a second camera, including an adapter, for the camera to connect. You can also use your camera’s phone in the same way to communicate with Starsense. 

Question: How do I command the Celestron Telescope to locate objects with my phone?

Answer: Hold your phone towards the celestial object you want to see. When the celestial object appears in the phone’s display, tap on the celestial object. Select the “GoTo” option, and your telescope will automatically find the thing for you.

Question: What Is SkyAlign?

Answer: Skyalign is a method to align a telescope that is computerized. This provides the user to align the telescope to the desired object accurately. It is user-friendly and built around creating an optimal user experience.


We’ve helped you fix your Celestron StarSense problem.

Hopefully, you were successful in resolving the issues regarding the app. 

StarSense is a brilliant app, but it can be frustrating for its vague manual. We suggest you visit the Celestron StarSense webpage for more information.

Leave us a comment if you have any further inquiries. Have a great day!

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